Cancellations & Refunds
Our return policies are outlined below
If you have questions, please send an email to
support@sawdustsupplies.com
or call us at
(973) 319-8415.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at
(973) 319-8415,
the chat in the bottom right, or email
support@sawdustsupplies.com
any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Products are covered by applicable manufacturer warranties as described on the product page.
All sales are final for Custom made and Made to order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Certain products may be non-returnable due to manufacturer restrictions. Return eligibility is indicated on the product page where applicable. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, a restocking fee of up to 25% may apply, depending on the product and manufacturer. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We make reasonable efforts to process orders in accordance with the timelines provided. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Please Read the Following
When you are making a purchase from Sawdust Supplies, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Sawdust Supplies within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, that I am unable to receive a full refund.
I understand that if I return my order after shipment, I am responsible for applicable return shipping charges and any restocking fees outlined in this policy.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Sawdust Supplies.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to
support@sawdustsupplies.com
and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Sawdust Supplies default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have manufacturer warranty policies - products are covered by applicable manufacturer warranties as described on the product page.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Chargebacks
If there is an issue with an order, customers are encouraged to contact us directly so we can review the situation and assist with a resolution. Refunds and disputes are handled in accordance with the policies outlined on this page and applicable payment provider guidelines.
Contact Information
Questions about the Payment Options should be sent to us at our contact information, which is posted below:
Business Name: Sawdust Supplies
Email:
support@sawdustsupplies.com
Phone Number:
(973) 319-8415
Customer Service Hours: Mon-Fri 7am-5pm EST
