Frequently Asked Questions
Orders typically arrive within 5–10 business days, depending on your location. Large machinery may take longer.
For simplicity’s sake, we offer free shipping on all orders of any size.
Items ship UPS/FedEx ground, or by LTL Freight. Any item under 100–150 lbs. ships standard ground; larger orders ship on pallet via LTL Freight.
Most items ship unassembled in multiple boxes. Freight deliveries are curbside; drivers do not bring items inside or into a room of your choosing.
At this time, we only ship within the United States. We apologize for any inconvenience.
Yes, once your order ships, we’ll provide a tracking number via email.
Yes! Unless an item is explicitly marked as “Out of Stock”, it is available. If unavailable longer than indicated, we will notify you.
Our machines are designed with safety features, but we always recommend reading the user manual and wearing protective gear.
Most machines require minor assembly. Detailed instructions are included with every product.
Yes! Each machine comes with a user manual.
Please refer to our Refund & Warranty Terms page for full details on returns, exchanges, and warranty coverage.
Please refer to our Refund & Warranty Terms page for full details on returns, exchanges, and warranty coverage.
Visa, Mastercard, American Express, Discover, PayPal, and Shopify Payments are accepted.
Yes! Contact us with your requirements and we’ll provide a quote.
Yes, replacement parts are available for all our machines. Contact us with your machine model.
Reach out to us at support@sawdustsupplies.com. We’d love to help!
If you have any more questions, please fill out the form below and we’ll get back to you promptly.
